The Smart City Hospitality Framework: Creating a Foundation for Collaborative Reflections on Overtourism That Support Destination Design

The Smart City Hospitality Framework can serve as the foundation for a destination-design-driven approach to urban tourism governance and dealing with overtourism.  It is intended to stimulate collaboration on solutions to overtourism and urban tourism development and facilitate discussing and analyzing the relationships between tourism and sustainable urban development.  The framework can serve as the foundation for destination design efforts and support system analyses, problem structuring, and development of transition agendas and pathways.  It could contribute to sustainable destination development and tourism at the city level and combine the dimensions of city hospitality and urban development.